Had to go to the PO sorting office to pick something up today and I asked about this - they said it should have arrived by now if sent from within the UK.
I emailed confirming where is was coming from and they confirmed UK. But they stated that the the what the PO said wasn't true and they wont look into it for 42 days. I think they took some offence to me stating what the Post office said as if I was stating fact, whereas I was only passing on the opinion of the lady I spoke to.
Replied stating I am not prepared to wait 42 days, and what happens now? They then appeared to accuse me of lying - "Well, As I am sure you understand we shipped the item promptly after your payment and in good faith.
As a business user we use a special Royal Mail system called 'tracked' that allows us a 4 point trace system and access to you postman if need be, so I guess the truth will out in the end."
I didn't doubt they sent it, wanted this sorted so I could order a couple more from them but guess that isnt going to happen now - Shame